Frequently Asked Questions

Everything you need to know about your Crosshatch experience.

How long does shipping typically take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I ensure I select the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garment for the best results.

Which payment methods do you accept?

Crosshatch accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team.